Returns Policy

Our Guarantee

Insulite Laboratories offers a 60 day money back guarantee. If you are not completely satisfied with the Insulite System please return your order and we will refund your original purchase price for up to 60 days from shipping date (excluding shipping & handling).

Returns

We ask you to give our System a fair and complete test, and for that reason we ask you to use the System for at least 30 days. The Insulite System has been designed to work together as an integrated program – the Supplements, the Nutrition, and the Exercise. We recommend that you follow the System guidelines for six months. Because of genetic variations and the severity of your condition, the time frame for improvement will vary for each individual.

Credits and Refunds

To receive full credit for your order you must request a refund and a Return Material Authorization (RMA) number no later than 60 days from your original order date.

If you request a refund after day 60, you can still return unopened product and receive a 75-percent credit for the returned items for up to 90 days after the original 60-day Guarantee has expired.

To request a Return Material Authorization (RMA) number, please call 888-986-4325. The RMA number must be displayed on the outside of the box. Packages sent to us without a RMA number may not be considered for a refund. We do not refund the shipping cost to our offices.

We ask that you send back all unopened product (with RMA number) to:

Insulite Laboratories, Inc.
Attn: Returns
217 Cedar St. #156
Sandpoint, ID 83864
USA

We strongly recommended that you return a package to us using a certified method that will provide a Tracking Number. If we do not receive the System and the customer cannot prove the product was returned, we will not issue a refund. The delivery confirmation number or our receipt signature will be proof of delivery as required by your carrier of choice.

We only allow one return per customer per System..

Returns will be processed and refunds issued within 10 business days after receipt of the returned product. Refunds will be issued in the same manner as the original purchase payment method. If this payment method is not available for any reason, we will issue a company check in U.S. dollars as a payment method unless otherwise instructed.

Auto Shipments

To request a change in status for your auto shipments (temporary hold or cancellation), please call 888-986-4325 during regular business hours. Feel free to leave a message; however, you must talk to a Customer Service Representative in order to provide certain information the company requires before your request can be processed.

ADDITIONAL INFORMATION

Hours of Operations

Our corporate and shipping offices are open from 7:30am to 6:00pm Monday through Friday (US MST) and are closed on weekends (Saturday and Sunday). Our corporate and shipping offices are closed on all U.S. Government-observed holidays.

Shipping Procedures

Our business days are Monday through Friday. In a typical situation, orders placed will ship the following business day. Weekend orders will ship on the next business day, which is generally the following Monday.

Undeliverable Packages

Packages returned to as "undeliverable" cannot be re-shipped. Customers can re-order the Insulite Systems again. Returned orders will be credited less shipping and handling.

To Order by Mail

When ordering by mail, please send a check or money order in U.S. funds, or your credit card details, your exact Insulite system order, including quantity, choice of shipping option, telephone number or email address, and mailing address to:

Insulite Laboratories, Inc.
217 Cedar St. #156
Sandpoint, ID 83864
USA

Canceling Your Order

Cancellations must be made before your order has shipped. If the System has not shipped, a refund will be issued by the same method of payment the order was originally charged. If a cancellation is placed after the order has shipped, it is the responsibility of the customer to refuse the package or return it to Insulite Laboratories. When the package is returned a refund will be issued, excluding shipping and handling charges. Refunds are handled within 10 business days. We reserve the right to cancel any order at any time.

International Orders

1. Customs limitations preclude us from shipping to every international destination outside the United States. Customers are responsible for any additional customs fees.
2. Overnight shipping is not available to international addresses.
3. Delivery times vary between seven days to five weeks depending on the country and the customs procedures implemented by the country.
4. Please do not order items that cannot be imported into your country. Because laws vary from country to country, it is your responsibility to check with your Customs Offices to see if your country permits our products to be imported. The product ingredients can be found on our websites. Generally speaking, we have never encountered problems with Customs when shipping to most countries worldwide.
5. If the package is seized by Customs for any reason and returned to us, we will issue you a refund, less the shipping and handling costs. If it is not returned to us, we cannot issue you a refund. The majority of orders held by Customs are for the purpose of charging import duties and Customs fees. If you are unsure whether our products are allowed into your country, please contact your Customs Office before ordering.
6. Prepayment is required. Payment must be by credit card or money order.